Market strategies for home aesthetic service customization in Ambato, Ecuador

  • Gabriela Comas-Sánchez Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador
  • Diego Armando Freire-Muñoz Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador
  • Raúl Comas-Rodríguez Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador
  • Lilian Aracelly Muyulema-Sailema Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador
Keywords: Beauty services, market research, strategies, segmentation, home services, (UNESCO Thesaurus).

Abstract

Home aesthetic services are presented as an efficient alternative to optimize time and receive individualized attention. The objective of this work is to design market strategies aimed at the personalization of aesthetic services at home in the canton of Ambato, Ecuador. The research adopted a mixed, non-experimental and cross-sectional approach, through the application of a survey to 196 residents of Ambato. Surveys show that 82.1% of the participants expressed their interest in aesthetic services, predominantly women between 20 and 29 years old, with a university education. Convenience, time savings and privacy were the most valued advantages, while distrust and additional cost were pointed out as limitations. In conclusion, age, income level and perceived confidence determine the willingness to pay, confirming the need for customized strategies for each market segment.

Downloads

Download data is not yet available.

Author Biographies

Gabriela Comas-Sánchez, Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador
Diego Armando Freire-Muñoz, Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador
Raúl Comas-Rodríguez , Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador
Lilian Aracelly Muyulema-Sailema, Universidad Regional Autónoma de los Andes, Ambato, Tungurahua, Ecuador

References

Barboza, R. A., & Arias, V. (2023). “Si te ves muy bien, te sentís muy bien”: Instagram y la construcción de los tratamientos estéticos como tecnologías del yo. Astrolabio. Nueva Época(31), 73-101. https://doi.org/10.55441/1668.7515.n31.38947

Bond, M. C. (2024). A quantitative analysis of cosmeceuticals: business service quality and client satisfaction. Management Matters, 21(1), 54–77. https://doi.org/10.1108/MANM-01-2024-0003


Busso, M., & Born, T. (2023). Combined Monopolar Radiofrequency and Targeted Pressure Energy for the Treatment and Improvement of Cellulite Appearance on Multiple Body Parts. The Journal of clinical and aesthetic dermatology, 16(5), 35-39. https://pubmed.ncbi.nlm.nih.gov/37288281/

Casuro, F. (2024). Exploring non-invasive alternatives to traditional cosmetic resurfacing. Journal of Dermatology Research and Skin Care, 8(5), 230. https://doi.org/10.35841/aara-8.5.230

Cohen, J. L., Rivkin, A., Dayan, S., Shamban, A., Werschler, W. P., Teller, C. F., . . . Garcia, J. K. (2022). Multimodal facial aesthetic treatment on the appearance of aging, social confidence, and psychological well-being: HARMONY study. Aesthetic Surgery Journal, 42(2), NP115–NP124. https://doi.org/10.1093/asj/sjab114

Cohen, M., Stewart, D., & Gurnee, E. M. (2021). Home based devices in dermatology: A systematic review of efficacy and safety. Archives of Dermatological Research, 313(3), 179–195. https://doi.org/10.1007/s00403-021-02231-0

Chang, L., & Inuzuka, A. (2024). The construct development of customer leadership: in the context of hair salon service. Curr Psychol, 43, 36517–36532. https://doi.org/10.1007/s12144-024-07019-9

De la Garza-Carranza, M. T., Jiménez-Banda, C. A., & Zamudio-Cárdenas, A. (2024). Calidad en el servicio mediante la metodología SERVQUAL y satisfacción del paciente en hospitales. Horizonte Sanitario, 23(1), 73-81. https://doi.org/10.19136/hs.a23n1.5697

Golinelli, D., Boetto, E., Carullo, G., Nurchis, M. C., Romano, M., Fantini, M. P., & Squeri, R. (2020). Adoption of Digital Technologies in Health Care During the COVID-19 Emergency: The Italian Experience. Journal of Medical Internet Research, 10(e22280), 22. https://doi.org/10.2196/22280

Gye-hee, P., & Seon-hye, K. (2023). The Effect of Beauty Salon Employee Competence on Service Commitment. J Korean Soc Cosmetol, 29(3), 656-664. https://doi.org/10.52660/JKSC.2023.29.3.656

Hassan, H. E. (2024). The role of mobile shopping service quality in enhancing customers M-satisfaction, M-loyalty, and E-word of mouth. Futur Bus J, 10, 109. https://doi.org/10.1186/s43093-024-00396-4

Hemsworth, B., Hemsworth, C., & Richmond, S. A. (2024). Nonsurgical Medical Aesthetics and Patient Quality of Life: An Umbrella Review. Aesthetic surgery journal, 6, ojae096. https://doi.org/10.1093/asjof/ojae096

Lee, J, & Kwon, K. H. (2022). Mobile shopping beauty live commerce changes in COVID-19 pandemic focused on fun contents of MZ generation in Republic of Korea. J Cosmet Dermatol., 21, 2298–2306. https://doi.org/10.1111/jocd.14442

Li, Y., Yao, P., Osman, S., Zainudin, N., & Sabri, M. F. (2022). A thematic review on using food delivery services during the pandemic: Insights for the post-COVID-19 era. International Journal of Environmental Research and Public Health, 19(22), 15267. https://doi.org/10.3390/ijerph19221567

Molina, J. (2025). Vítimas "da" cirurgia plástica. Disputas jurisdicionais e a construção de fronteiras no mercado argentino contemporâneo de cirurgia estética. Mediações - Revista de Ciências Sociais, 30, e52053. https://doi.org/10.5433/2176-6665.2025v30e52053es

Órfão, M., & Dias, P. (2024). El impacto de TikTok en la imagen corporal y la autoestima de un grupo de adolescentes portugueses. Comunicar, 32(79), 35-46. https://doi.org/10.58262/V33279.4

Pasquali, P., Romero-Aguilera, G., & Moreno-Ramírez, D. (2021). Teledermatología en tiempos de pandemia: El antes, el durante y el después. Actas Dermo-Sifiliográficas, 112(4), 324–329. https://doi.org/10.1016/j.ad.2020.11.008

Prabowo, H., Astuti, W., & Respati, H. (2020). Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms. Open Journal of Business and Management, 8, 194-207. https://doi.org/10.4236/ojbm.2020.81012

Traiyarach, S., Sawunyavisuth, B., & Palusuk, N. (2025). Trust as a key driver of purchase intentions in beauty services. Cogent Business & Management, 12(1). https://doi.org/10.1080/23311975.2025.2465898

Uhm, J. A., & Park, E. J. (2021). The effect of hair salon service quality and cognitive and emotional responses on revisit intention. Journal of the Korean Society of Cosmetology, 27(5), 1095–1104. https://doi.org/10.52660/JKSC.2021.27.5.1095
Published
2026-01-01
How to Cite
Comas-Sánchez, G., Freire-Muñoz, D. A., Comas-Rodríguez , R., & Muyulema-Sailema, L. A. (2026). Market strategies for home aesthetic service customization in Ambato, Ecuador. Gestio Et Productio. Revista Electrónica De Ciencias Gerenciales , 8(14), 280-300. https://doi.org/10.35381/gep.v8i14.771
Section
De Investigación