Ergonomic risk in workers of Hotel Gamboa, Baños de Agua Santa, Tungurahua, Ecuador
Keywords:
Ergonomic risk, REBA method, occupational health, hospitality sector, workplace prevention, (UNESCO Thesaurus).
Abstract
Ergonomic risks represent a key factor in occupational health, directly influencing workers’ well-being and the quality of services provided. At Hotel and Spa Gamboa, located in Baños de Agua Santa, a study with an observational, prospective, and cross-sectional analytical approach was conducted to identify and evaluate these risks across different job positions. The main objective was to determine the level of ergonomic risk and propose preventive measures that foster a safe and positive work environment. The results revealed significant risks, particularly in tasks such as pool cleaning, where the REBA method showed that 44 % of workers are exposed to a medium or higher level of risk. These findings highlight the need to implement effective ergonomic interventions tailored to specific tasks, in order to reduce exposure and improve working conditions within the hospitality sector.
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References
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Wami, S. D., Dessie, A., & Chercos, D. H. (2019). The impact of work-related risk factors on the development of neck and upper limb pain among low wage hotel housekeepers in Gondar town, Northwest Ethiopia: institution-based cross-sectional study. Environmental Health and Preventive Medicine, 24, 27. https://doi.org/10.1186/s12199-019-0779-7
Yusof, M., Mohammad, R., & Ismail, S. (2021). Work-related low back pain among hotel housekeeping workers at Kuala Lumpur. Journal of Advanced Research in Applied Sciences and Engineering Technology, 25(1), 80-93. https://doi.org/10.37934/ARASET.25.1.8093
Valbuena Arias, A. (2019). Análisis de la carga física del puesto de camarera de piso: riesgos ergonómicos, métodos de evaluación y medidas preventivas (Revisión bibliográfica). [Trabajo de fin de máster en Prevención de Riesgos Laborales, Universidad Miguel Hernández]. Repositorio RediUMH. https://n9.cl/pzug2
Amaechi-Chijioke, J. I., & Nkemdilim, E. A. (2019). Effect of Ergonomics Risk Factors on Housekeepers in Hotel Operations. International Journal of Scientific Research in Humanities, Legal Studies & International Relations, 4(1), 1-20. https://n9.cl/9gk0w
Barragán-Aldaz, K. B., Molina-Delgado, J. R., Comas-Rodríguez, R., y Navarrete-Arboleda, E. D. (2023). Prevalencia de trastornos musculoesqueléticos en el personal de salud operativo. Revista Arbitrada Interdisciplinaria De Ciencias De La Salud. Salud Y Vida, 7(2), 598-605. https://doi.org/10.35381/s.v.v7i2.3376
Brazil, C., Pottorff, T., Miller, M., & Rys, M. J. (2023). Using the Rapid Upper Limb Assessment to examine the effect of the new Hotel Housekeeping California Standard. Applied Ergonomics, 106. https://doi.org/10.1016/j.apergo.2022.103868
Chela Álvarez, X., Bulilete, O., García Illan, E., Vidal Thomàs, M., y Llobera, J. (2022). Hotel housekeepers and occupational health: experiences and perceived risks. Annals of Occupational and Environmental Medicine, 34, e29. https://doi.org/10.35371/aoem.2022.34.e29
El-Sherbeeny, A. M., Al-Romeedy, B. S., Abd elhady, M. H., Sheikhelsouk, S., Alsetoohy, O., Liu, S., & Khairy, H. A. (2023). How is job performance affected by ergonomics in the tourism and hospitality industry? Mediating roles of work engagement and talent retention. Sustainability, 15(20), 14947. https://doi.org/10.3390/su152014947
Estrada Noriega, I. A. (2018). Análisis comparativo del riesgo ergonómico entre cocineros y pasteleros del Hotel Quito en el periodo de mayo a junio 2017. [Tesis de licenciatura en Terapia Física, Pontificia Universidad Católica del Ecuador]. Repositorio PUCE. https://n9.cl/itm0c
Gawde, N. C. (2018). Study of Musculoskeletal Pain among Hotel Employees, India. Journal of Ecophysiology and Occupational Health, 18(1&2), 44-51. https://doi.org/10.18311/JEOH/2018/20012
Kee, D. (2021). Comparison of OWAS, RULA and REBA for assessing potential work-related musculoskeletal disorders. International Journal of Industrial Ergonomics, 83, 103140. https://doi.org/10.1016/j.ergon.2021.103140
Kee, D. (2022). Systematic Comparison of OWAS, RULA, and REBA Based on a Literature Review. International Journal of Environmental Research and Public Health, 19(1), 595. https://doi.org/10.3390/ijerph19010595
Latip, S. N. N. A., Latip, M. S. A., Tamrin, M., & Nawi, M. Z. M. (2022). The Perspective of Work Ergonomics on Employee Task Performance in Hotel and Tourism Industry, Malaysia. Proceedings, 82(1), 7. https://doi.org/10.3390/proceedings2022082007
Maradei García, F., Quintana Jiménez, L., y Barrero, L. H. (2016). Relación entre el dolor lumbar y los movimientos realizados en postura sedente prolongada. Revisión de la literatura. Salud Uninorte. Barranquilla, 32(1), 153-173. http://dx.doi.org/10.14482/sun.32.1.8481
Matute-Herrera, A. M., Molina-Delgado, J. R., Comas-Rodríguez, R., y Matheu-González, C. (2023). Prevalencia de trastornos musculo esqueléticos en personal administrativo de un hospital. Revista Arbitrada Interdisciplinaria De Ciencias De La Salud. Salud Y Vida, 7(2), 835-842. https://doi.org/10.35381/s.v.v7i2.3472
Mendoza, R. J. O., Habibi, D. A., Hiwatig, C. B., Macalalad, S. R., Malibiran, J. C., Tolentino, L. M., & Pulhin, J. C. B. (2019). Occupational Hazards among Resort Hotel Workers in District IV of Batangas, Philippines. Asia Pacific Journal of Education, Arts and Sciences, 6(4), 84-94. https://n9.cl/utbeu
Molina Aragonés, J. M., Medina Lavela, J. A., Miranda Villalba, I., Vizcarro Sanagustín, D., y López Pérez, C. (2023). Estudio transversal: Dolor lumbar y medidas ergonómicas en puestos de trabajo en oficinas. Revista de la Asociación Española de Especialistas en Medicina del Trabajo, 32(4), 323-329. https://n9.cl/r6xvi
Moyano Quevedo, G. P. (2020). Estrategias de Mitigación de Riesgo Ergonómico al Personal del Área de Cocina en el Hotel GHL Villavicencio. [Tesis de pregrado, Universidad Antonio Nariño]. Repositorio Institucional UAN. https://n9.cl/0b2p6
Rahman, M. N. A., Jaffar, M. S. M., Hassan, M. F., Mohd Zamani Ngali, M. Z., & Pauline, O. (2018). Exposure level of ergonomic risk factors in hotel industries. IOP Conference Series: Materials Science and Engineering, 226. https://doi.org/10.1088/1757-899X/226/1/012018
Rahman, M. N. A., & Jaffar, M. S. M (2017). Musculoskeletal symptoms and ergonomic hazards among room attendants in hotel industries. Human Factors and Ergonomics Journal, 2(1), 24-33. https://n9.cl/07zgdk
Raji, A. R. A., & Abidin, E. Z. (2020). Distribution of Musculoskeletal Symptoms and Ergonomic Risk Assessment Among Housekeepers at Budget Hotels in Sepang, Selangor. Malaysian Journal of Medicine & Health Sciences, 16, 101-108. https://n9.cl/ayso4
Tegenu, H., Gebrehiwot, M., Azanaw, J., & Akalu, T. (2021). Self-Reported Work-Related Musculoskeletal Disorders and Associated Factors among Restaurant Workers in Gondar City, Northwest Ethiopia, 2020. Journal of Environmental and Public Health, 6082506. https://doi.org/10.1155/2021/6082506
Tiwari, D., & Trivedi, A. (2020). Awareness of Ergonomics in Housekeeping Employees of Hotels. Future Trends in Hospitality Industry, 237. https://n9.cl/qrvhn
Wami, S. D., Dessie, A., & Chercos, D. H. (2019). The impact of work-related risk factors on the development of neck and upper limb pain among low wage hotel housekeepers in Gondar town, Northwest Ethiopia: institution-based cross-sectional study. Environmental Health and Preventive Medicine, 24, 27. https://doi.org/10.1186/s12199-019-0779-7
Yusof, M., Mohammad, R., & Ismail, S. (2021). Work-related low back pain among hotel housekeeping workers at Kuala Lumpur. Journal of Advanced Research in Applied Sciences and Engineering Technology, 25(1), 80-93. https://doi.org/10.37934/ARASET.25.1.8093
Valbuena Arias, A. (2019). Análisis de la carga física del puesto de camarera de piso: riesgos ergonómicos, métodos de evaluación y medidas preventivas (Revisión bibliográfica). [Trabajo de fin de máster en Prevención de Riesgos Laborales, Universidad Miguel Hernández]. Repositorio RediUMH. https://n9.cl/pzug2
Published
2026-03-01
How to Cite
Caicedo-Reyes, D. M., Velázquez, M. R., & Neto-Mullo, B. S. (2026). Ergonomic risk in workers of Hotel Gamboa, Baños de Agua Santa, Tungurahua, Ecuador. Gestio Et Productio. Revista Electrónica De Ciencias Gerenciales , 8(1), 408-424. https://doi.org/10.35381/gep.v8i1.752
Section
De Investigación
Copyright (c) 2026 Diana Maribel Caicedo-Reyes, Manuel Ricardo Velázquez, Becker Santiago Neto-Mullo
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